# Jelou — WhatsApp AI agents for payments and onboarding (full reference)

> Jelou is the transactional AI platform on WhatsApp. Companies build no-code AI
> agents that execute real transactions — payments, KYC, onboarding,
> e-signature, conversational search and support — inside a single WhatsApp
> conversation, connected to their existing core systems. 650+ companies across
> 13 countries in Latin America and the United States already use Jelou.

## What Jelou is

Jelou is not a generic WhatsApp Business API (BSP) reseller. On top of the
messaging layer it ships an agentic layer: AI agents that don't just reply, they
act — processing payments, verifying identity, signing documents, browsing
catalogs and resolving tickets end-to-end inside the chat.

- Category: Conversational AI Platform · WhatsApp Business Platform · Agentic AI
- Headquarters: Guayaquil, Ecuador (HQ); expansion across LATAM + US
- Founded: 2017
- Founders: Luis Loaiza, Alberto Vera
- Funding: Series A USD 10M (January 2026), USD 13M total. Lead: Wellington
  Access Ventures. Investors: Krealo (Credicorp), Collide Capital.
- Partnerships: Meta Business Partner, Meta Tech Provider, Google Partner,
  Huawei Cloud Partner
- Certifications & posture: ISO/IEC 27001, PCI-DSS, GDPR-ready, Zero Data
  Retention with AI providers

## Key metrics
- 40M+ conversations processed
- 650+ companies
- 13 active countries (LATAM + US)
- USD 120M+ transacted inside chat

## Core products

### Brain Studio — no-code agent builder
No-code platform to build and deploy AI agents on WhatsApp. Most teams ship a
first agent in under an hour; production launches typically run 1–4 weeks
depending on integrations.
https://jelou.click/en/brain-studio

### WhatsApp Payments
Native module that processes payments end-to-end inside the WhatsApp
conversation, with no external links. Supports cards and local payment methods.
PCI-DSS compliant.
https://jelou.click/en/payments

### KYC / Identity verification
Identity verification and onboarding flows run inside the conversation.
https://jelou.click/en/kyc

### E-signature
Legally binding electronic signature inside WhatsApp.
https://jelou.click/en/sign

### Conversational Search
Conversational, AI-powered search over catalogs and knowledge.
https://jelou.click/en/search

### Commerce
Conversational commerce flows: catalog, cart and checkout in chat.
https://jelou.click/en/commerce

### Voice Agents
https://voice.jelou.click/

## Solutions by ICP
- Developers / Builders — technical teams building agents on WhatsApp
- Business / SMB — sell, charge and schedule over WhatsApp
- Enterprise — Banking & Finance, Retail & E-commerce, Consumer Goods, Telecom,
  Healthcare

## Verticals
Banking & Finance · Retail & E-commerce · Consumer Goods · Telecom · Healthcare

## Proof / customers
Customer stories: https://jelou.click/en/case-studies
Selected customers: AB InBev, Banco Guayaquil, Arca Continental, Veris, Claro,
Mibanco, Saju.

## Common questions

### What is Jelou?
Jelou is the transactional AI platform on WhatsApp. It lets companies build
no-code agents that handle payments, KYC, onboarding, e-signature and support
inside a single WhatsApp conversation.

### Can I accept payments through WhatsApp with Jelou?
Yes. Jelou Payments is a native module that processes payments end-to-end inside
the conversation, with no external links. It supports cards and local payment
methods and is PCI-DSS compliant.

### How is Jelou different from a generic WhatsApp Business API provider?
Generic BSPs focus on messaging. Jelou adds an agentic layer: AI agents that
execute real transactions — payments, identity verification, e-signature,
catalog browsing, ticket resolution — connected to your core systems.

### How long does it take to launch an agent?
Most teams ship a first agent in under one hour with Brain Studio. Production
launches typically run 1–4 weeks depending on integrations.

### Is Jelou compliant with banking and data protection regulations?
Yes. Jelou is ISO/IEC 27001 certified, PCI-DSS compliant, and operates under
Zero Data Retention with AI providers. It is an official Meta Business Partner
and Meta Tech Provider.

### In which countries does Jelou operate?
13 countries across Latin America and the United States, including Ecuador,
Mexico, Colombia, Peru, Chile, Argentina, Brazil and the US.

## Trust & compliance
- Trust center: https://trust.jelou.click/
- Status: https://status.jelou.click/
- Privacy policy: https://jelou.click/en/privacy-policy
- Security policy: https://jelou.click/en/security-policy

## Developers
- Docs: https://docs.jelou.click/
- Help center: https://help.jelou.click/
- Marketplace: https://jelou.click/en/marketplace
- App / login: https://apps.jelou.click/

## Pricing
- Plans: https://jelou.click/en/pricing

## Languages
- English: https://jelou.click/en/
- Español: https://jelou.click/es/
- Português (BR): https://jelou.click/pt-br/